Ultra Clear Glass Nano Fish Tank Starter Set - 16L

 What to expect after Brexit

While we are doing all we can to reduce any inconvenience for you, there are some unavoidable changes to how we operate relating to Brexit:

• It will not be possible to place orders for delivery outside the UK.

• Delivery into Northern Ireland will no longer be possible.

• Delivery into the Channel islands will no longer be possible.

We apologise sincerely to those affected for any issues you might face as a result of these changes which are beyond our control.

 Looking to the future…

We will, of course, continue to review and adapt our services as the political situation unfolds and we are confident that our preparations will allow us to continue helping you care for your pets, next year and beyond. In the meantime, we would like to thank you once more for your continued support throughout 2020 and express our very best wishes from all of us.

 UK Mainland Orders not effected and operating as normal

It is very important to us that our customers understand the delivery processes and services we can provide.  Please find below details of our delivery costs and arrival times for all countries that we currently ship to. If you cannot see your location please do not hesitate to visit our customer support centre where you will be able to raise a support ticket with our customer service team.

Our online store is now dispatching orders 7 days a week. Please see below for full details.

All orders are dispatched 7 days a week, Monday - Sunday.

Our dispatch times for Monday to Friday are upto 9pm for all tracked Royal mail orders upto £89.99.

Saturday and Sunday is 2pm. All orders placed on Saturday or Sunday before 2pm will be delivered Monday.

We offer a tracked 24 Royal Mail service for orders upto the value of £89.99 with a next day delivery Monday to Saturday.

Our courier next day service for orders over the value or £89.99 will be dispatched before 4pm Monday to Friday.

 Same Day Dispatch Times

Royal Mail 9pm
Courier services 4pm
All other services see below.

Standard Product Deliveries will take place between 08:00-21:00 Monday to Saturday.

All Royal Mail orders must be placed before 9pm to ensure they are dispatched that day.

NOTE: For Tracked 24 Royal Mail Saturday Deliveries, orders must be placed before 9pm on Friday to ensure they are delivered on this date.

 

Our online store is open for business and we are working closely with our couriers to ensure that your orders are delivered safely and reach you as soon as possible. We are experiencing very high order volumes, so the delivery of your order may be slightly delayed. Please allow 1-3 working days for delivery depending on the service chosen at checkout. Thank you for the patience and understanding.

This is due to the impact by the coronavirus-related measures we have put in place to protect our warehouse staff and the exceptional levels of customer demand we are experiencing.

 UK Product Delivery

International Product Delivery
 

Important

NOTE: For Saturday and Sunday Deliveries, orders must be placed before 1pm on Friday to ensure they are delivered on this date.

Courier Next Day service includes business days only. If an order is placed on a Friday, it will not be delivered on the Saturday or Sunday unless a surcharge has been paid for the upgraded service and the order was placed before 1pm.

Courier Next Day Saturday / Sunday orders must be placed before 1pm the Friday of that weekend.
The courier will only be able to deliver to your front door or the main entrance to the building should you live in a flat.
All delivery prices are shown inclusive of VAT.
International orders over 150cm in length will be cancelled due to Parcelforce restrictions.

Due to PayPal regulations, we are unable to change the address on any orders paid for via this method.
We are also unable to change the delivery address of any orders once the products have been dispatched