Privacy Policy

All Pond Solutions Limited – Privacy and Cookie Policy

All Pond Solutions Limited ("We") are committed to protecting and respecting your privacy.

This policy (together with our website conditions of usage http://www.allpondsolutions.co.uk/terms-and-conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

 

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site (our site). This includes posting material or requesting further services. We may also ask you for information if you report a problem with our site.

  • If you contact us, we may keep a record of that correspondence.

  • Details of transactions you carry out through our site and of the fulfilment of your orders.

  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

 

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

 

Information About our use of Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

 

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below, with a note as to whether we use them; and then some details of the actual cookies on the site, their purpose, and what to do if you do not consent to any specific cookies being used. Please note however that since we only use cookies where they will be of benefit, any failure to consent may limit your use of this site.

 

Category 1: Strictly necessary cookies:

These cookies enable services you have specifically asked for.

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

WE DO USE THIS CATEGORY OF COOKIE ON OUR SITE

 

Category 2: Performance Cookies:

These cookies collect anonymous information on the pages visited.

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

By using our website, you agree that we can place these types of cookies on your devise.

WE DO USE THIS CATEGORY OF COOKIE ON OUR SITE

 

Category 3: Functionality Cookies:

These cookies remember choices you make to improve your experience.

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

By using our website, you agree that we can place these types of cookies on your devise.

WE DO USE THIS CATEGORY OF COOKIE ON OUR SITE

 

These are the cookies used on our site

Cookie name

Category

Purpose

More information

CMSCookieLevel

1

Specifies which cookies are enabled by the visitor.

 

ASP.NET_SessionId

1

Keeps the user session ID for security reasons.

 

CMSShoppingCart

1

Stores a reference to the user’s preferred shopping cart.

 

CMSAB<ABtestname>

2

Stores the name of the page variant assigned to the visitor by an A/B test. Used to track conversions for the test and maintain consistent page content for the visitor.

 

CMSNoTestMVT

<templateid>

2

Stores the currently selected MVT combination for the editors in the administration interface.

 

CMSMVT

<mvtestname>

2

Stores the combination of variants assigned to the visitor by an MVT test. Used to track conversions for the test and maintain consistent page content for the visitor.

 

CurrentContact

2

Stores the GUID of the contact related to the current site visitor. Used to track activities on the website.

 

UrlReferrer

2

Stores the URL referrer from which the user arrives on the website.

 

TrackedCampaigns

2

Stores all the web analytics campaigns, which should be tracked with a JavaScript snippet.

 

Campaign

2

Stores the web analytics Campaigns, which should be tracked within a JavaScript snippet.

 

VisitorStatus

2

Overall status of the visitor to track the site visitors within the web analytics.

 

CMSPreferredCulture

3

Stores the visitor’s preferred content culture.

 

CMSMobileRedirected

3

Indicates if the visitor has been redirected to the mobile version of the website by the mobile device redirection web part.

 

CurrentTheme

3

Stores the name of the current visual theme to provide proper design to the dialog windows.

 

Webauthtoken

3

Live ID authentication cookie.

 

PostAnswer

3

Keeps a list of Question-Answer forum posts in which the user voted for an answer to prevent repeated posts.

 

VotedPolls

3

Keeps a list of polls where the user voted to prevent repeated votes.

 

DocRated

3

Keeps a list of documents that the user rated to prevent repeated votes.

 

ChatLoggedInToken

3

Stores the login state for the chat module (indicates if the user is in the online state).

 

ChatSupportLoggedInToken

3

Indicates if the user is logged in to the support chat.

 

CMSBodyClass

3

Body element class to provide accessibility standards.

 

CMSShowDesktopVersion

3

Indicates that the visitor has switched to the desktop (default) version of the website from a specific device profile.

 

 

You may be able block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

If you do not consent to cookies being placed, you must notify us of the cookies to which you do not consent.

Except for essential cookies, all cookies will expire after 24 months.

 

Where we store your personal data

 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.

  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

  • To carry out our obligations arising from any contracts entered into between you and us.

  • To allow you to participate in interactive features of our service, when you choose to do so.

  • To notify you about changes to our service.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

 

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

  • If All Pond Solutions Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website conditions of usage http://www.allpondsolutions.co.uk/terms-and-conditions and other agreements; or to protect the rights, property, or safety of All Pond Solutions Limited , our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at Unit 203 Riverside Way, Uxbridge, Middlesex, UB8 2YF.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

 

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

 

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.