As one of the UK’s leading online aquatics retailers, All Pond Solutions are proud to stock thousands of high-quality pond and aquarium products, as well as livestock, at the most budget-friendly prices. Since the start of the business in 2006, our dedicated, passionate team and supportive customer base, has been the backbone of our continuing success.
We are an innovative and growing company within the aquatics industry who provides products such as pond pumps, pond filters, aquarium fish tanks, aquarium filters and much more, straight to your front door.
All Pond Solutions strive to bring the latest and best quality products to the aquatics UK and mainland Europe markets. Our product range is always growing and we are constantly keeping ourselves up to date with new equipment, technologies and product trends.
Originally created to be only a pond product company, All Pond Solutions began in 2006, selling on eBay and shipping from a small family garage. After successfully selling a handful of pond products the following year brought customer demand for quality aquarium products. In 2007 the business grew quickly into a much smaller version of what it is today, a one-stop shop for all your aquatic needs. Our growth over the years is highlighted below with some of our most memorable occasions so far;
Along with a few various brands that were starting to be sold, the first APS branded products, activated carbon and ceramic rings, were added to the growing inventory. From here, the All Pond Solutions brand was rolled out across other hand-selected products such as pond pumps and aquarium filters. Building an online presence away from eBay, the first All Pond Solutions website was created which helped take our online retail business to the next level.
Hard work and dedication lead to moving into our first warehouse in Hayes, West London. It consisted of two storage units and totalled 3800 sq. ft. There were 4 employees that took on roles such as customer service, warehouse dispatch and product ordering.
We moved into our next, larger, warehouse in Stockley Park which was 13000 sq. ft.
All Pond Solutions moved to our current 23000 sq. ft. office and warehouse unit in Uxbridge, West London. This facility provides a welcoming and staff-friendly environment for our growing team. The large staff room with television, games, and pool table, is perfect for enjoying lunch, or a little coffee break. Along with the drastic increase in work-space, All Pond Solutions underwent a website and branding re-design refresh.
This was the year of our first aquatics trade show. AQUA was a fantastic experience that gave us the opportunity to present our products and meet other retailers in the aquatics trade industry. AQUA was the perfect platform for launching our most popular, best-selling EF external filter series that had been redesigned to ensure greater durability and easier usage. Working to consistently seek customer satisfaction we introduced HTMI hand scanners to our warehouse so that our team could keep up with the high number of orders that we were receiving.
Aiming for a ‘one stop shop’ website, the livestock room was set up and we began our selling livestock and plants. We only purchase from high-grade breeders and farmers with proven track records to ensure the best stock in your homes. To ensure healthy fish we quarantine all specimens on site and have a rigorous team monitoring their behaviour and environments. The courier we use, are approved livestock transportation couriers, to ensure that they arrive with you with as little stress as possible.
We launched a new website, improving customer experience when buying our products. This new website was accompanied with the installation of Live Chat as a way of offering instant service to customers. With business continuing to rise, we doubled our customer service team in addition to our livestock team, making us a team of 24. The livestock team have been busy this year after we added twice as many fish tanks giving us the opportunity to stock new species. Finally, 2018 saw the launch of our sister brand, All Pet Solutions, which sells quality items such as dog leads and collars, at fantastic prices.
As experts and enthusiasts in the field, we are just as passionate and excited about pond and fishkeeping as our customers. This means that our standard of products and livestock health is kept at its highest, and we are able to truly relate to our customer base. We emphasize the importance of getting your purchases to you safely and this is why we go above and beyond when packaging your items. We are proud to offer free next day delivery in the UK mainland, excluding Ireland, Scottish Highlands and Islands, Isle of Man, Channel Islands and Ext Areas. Please see our full delivery terms page.
Our goal is to provide our customers with quality products, fish and plants; delivering safe & speedy shipping with excellent customer service.